TrackItem 技术支持

Support for TrackItem

感谢使用 TrackItem。如果你在使用物品管理、过期提醒、扫码、OCR、AI 助手、iCloud 同步或订阅功能时遇到问题，可以通过本页面获取帮助。

联系我们

技术支持邮箱：support@zhanpoint.top

发送邮件时，建议附上你的设备型号、iOS 版本、App 版本、问题截图和简要描述，方便我们更快定位问题。

常见问题

1. 为什么提醒没有出现？

请确认系统设置中已经允许 TrackItem 发送通知。提醒也可能受到系统通知设置、专注模式、省电策略和设备状态影响。

2. 为什么 iCloud 同步没有立即完成？

iCloud 同步由 Apple CloudKit 在系统后台异步完成，可能需要一些时间。请确认设备已登录同一个 Apple ID，iCloud 可用，并且网络连接正常。

3. 为什么扫码或 OCR 结果不准确？

扫码、OCR 和 AI 识别结果仅供辅助参考，可能受到商品数据库、图片清晰度、包装文字和网络状态影响。你可以在保存前手动修改识别结果。

4. 如何管理订阅？

TrackItem Pro 订阅由 App Store 处理。你可以在 iOS 系统的 Apple ID 订阅管理页面中查看、取消或恢复订阅。

TrackItem Support

Thank you for using TrackItem. If you need help with item tracking, expiration reminders, barcode scanning, OCR, AI assistant, iCloud sync, or subscriptions, please contact us.

Contact

Support email: support@zhanpoint.top

When contacting support, please include your device model, iOS version, app version, screenshots, and a brief description of the issue.

FAQ

1. Why did I not receive a reminder?

Please make sure notifications are enabled for TrackItem in system settings. Reminders may also be affected by notification settings, Focus mode, battery settings, and device status.

2. Why does iCloud sync not finish immediately?

iCloud sync is handled asynchronously by Apple CloudKit in the background. Please make sure your devices use the same Apple ID, iCloud is available, and the network connection is stable.

3. Why are barcode or OCR results inaccurate?

Barcode, OCR, and AI recognition results are provided for assistance only and may be affected by product databases, image quality, label text, and network availability. You can manually edit results before saving.

4. How do I manage my subscription?

TrackItem Pro subscriptions are handled by the App Store. You can view, cancel, or restore subscriptions in your Apple ID subscription settings on iOS.